I’ve seen better – but worse too

The beautiful views and free kayaks were highlights of my stay! The friendly staff made the experience enjoyable and the massage with a stunning lake backdrop was unforgettable!

The room was overpriced and had a malfunctioning jacuzzi. The lack of resolution from management left much to be desired, making the overall experience disappointing.

enjoyable stay with one caveat

The breakfast offered was delicious, with a variety of options that were consistently fresh. The location provided stunning lake views, making my mornings unforgettable as I enjoyed my coffee while watching the sun rise. I also appreciated the complimentary use of paddle boards and kayaks, which added a fun and adventurous element to my stay. The beautiful garden views throughout the property were impressive and enhanced the overall atmosphere.

Though the hotel was lovely, navigation could be improved.

a breathtaking retreat with stunning lake views and a warm-hearted team ready to make your stay unforgettable

Incredible service, private lagoon access.

Be sure to ask for a room with a lagoon view for a tranquil atmosphere and stunning sunsets—it's a hidden gem.

The lush gardens and serene lagoon views were breathtaking, complemented by the comfortable hammocks and deck chairs. The layout was easily accessible for seniors, making it a relaxing retreat. The staff were attentive and helpful.

Improve signage for easier navigation on the property.

100% recommend for a fleeting pause

Spacious bungalow, beautiful terrace, with a fantastic view of the lake and easy access to the water made our stay delightful, especially as we traveled with our 1-year-old baby and appreciated the helpful staff who warmed up baby food for us.

Lovely lagoon views and free kayak rentals. Food lacked variety, especially for vegetarians. Staff seemed overwhelmed at times. Nice pool area but could use better maintenance.

I stayed in a bungalow for 3 nights. The private dock was fantastic for easy lagoon access. Kayaks and paddleboards were available for free. The staff was friendly and attentive throughout my stay. Breakfast was included and really delicious! 🌅

The setting was incredibly relaxing, and the lagoon views were breathtaking. The room was spacious with a lovely terrace, which made our stay truly enjoyable. The staff were attentive and made sure everything was to our liking. The proximity to Bacalar added to the convenience, making it easy to explore local attractions.

After a previous stay in bacalar, i was blown away by how much better this hotel was. The lagoon views were amazing and the room was spacious with a lovely terrace. The staff was friendly and attentive

Beautiful lagoon views made the stay special.

I was really disappointed by the lack of privacy in our cabana. The constant noise from the highway ruined any chance of relaxation. Additionally, the restaurant's food quality was far below expectations, and the service was inconsistent.